We can’t accept liability for any changes that are outside of our control. For example, airlines occasionally have schedule changes, and we’ll do our best to help you with finding alternative routings. Similarly, with the complexity of airline alliances nowadays, they occasionally make internal errors that are outside of our control. If this happens, we’ll do everything in our power to get back your original routing, but again, we can’t accept liability for any issues associated with this.
Our consulting service is on a per-booking basis. If you choose to cancel your trip and get a mileage refund, we’ll gladly advise you on the most economical way to redeposit the miles, but we won’t refund our fee because your plans change. Similarly, if you choose to change your trip entirely (e.g., your original trip was to Asia, but you now want to go to Australia, or you change the dates of your trip by a month), we’ll be happy to help you build a new itinerary, though it will be billed as a new trip.
Lastly, we will not be liable for any costs beyond the fees paid.
Most importantly though, we’re all about customer service. We want you to be happy with the itinerary we find you, and we’ll do everything in our power to be reasonable, helpful, and prompt.